Troubleshooting & Support:

My video won't load

Tester videos are stored securely and require a generated playback link — they don't load automatically. To watch a video:Open the response from the Responses tab.Click the Load Vi ...

I cancelled a test but didn't receive a refund

Refunds for cancelled tests are processed automatically and should appear in your Transaction History within a few minutes. Credits are only refunded for tester slots that were not ...

My test isn't getting responses

If your active test isn't collecting responses as quickly as expected, a few things may be contributing:Demographic filters — narrow targeting reduces the available tester pool. Co ...

How to Contact Support

HappyAppy support is available through several channels:Contact Us — click the Contact Us link in the Support section of the footerFAQ — the FAQ in the footer covers common questio ...